Message received from a senior Advisor at PPH support.....4 days after money was taken out of her PayPal account without her consent...............................
May 20, 18:10
Thank you for getting in touch with us; my name is Dimitris and I am a Senior Advisor from the Support Department at PPH.
Having looked into your profile I can see that your account was deactivated due to a PayPal chargeback request.
If you believe this to be wrong I could forward this to our Payments team to check. In cases in which you have been charged twice you need to contact us so we can rectify that. Going to your payments provider to get that sorted, as per our terms and conditions, is grounds for account deactivation.
Please refer to the relevant terms: http://www.peopleperhour.com/static/terms#cancellations
"Buyers must avoid filing a dispute or reversing payment through their credit card holder, Bank or PayPal. Attempts to seek a refund in this way will lead to the Buyer's account being automatically suspended."
Please feel free to reach out again if you have any further questions or points of clarification.
PPH Senior Advisor
If you are satisfied with the support I offered, click here to show me much appreciated love: http://support.peopleperhour.com/requests/419373/satisfaction/new/YdzrWklLsnrerv8udhmKAfMwr?locale=1&intention=16
REPLY SENT TO THE SENIOR ADVISOR:
Thanks for your reply - a payment was taken twice from my PayPal account ON 16/5/15 and as nobody from PPH got back to me I phoned PayPal to find out if the transaction was legitimate or not - they very quickly sorted this out for me because they saw the payment was made twice for the same invoice - please see emails sent to your support department over the last 4 days!
As I have contravened your rules to protect my own personal financial situation I fully understand that you want to keep my PPH account deactivated although I would like to gain access once to remove all my private and confidential information from my personal peopleperhour profile so that it remains secure and not open to any further complications.
I had to change all my PayPal settings because of this incident which as you can imagine was a real pain in the butt........
Again, many thanks for getting back to me and hope you manage to sort out the "glitch" you have in your payment system which allows payments to be taken out from an account twice instead of just the once before more people decide the site is just too unsafe to confide private and confidential information to!
All the best
Huge thumbs down to Peopleperhour who need to follow PayPal's example and not farm out a third rate support system to a third world country.
Is Peopleperhour based in the UK because according to Trustpilot they are based in Greece?????