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Honey just had her PPH account deactivated!

20/5/2015

4 Comments

 
i just won a job
BIG THUMBS UP FOR PAYPAL Image source wikipedia

Honey one of the top Sellers on PPH just had her account deactivated - check out the reason why!!


Message received from a senior Advisor at PPH support.....4 days after money was taken out of her PayPal account without her consent...............................


Dimitris(PeoplePerHour.com Helpdesk)
May 20, 18:10

Dear Honey,

Thank you for getting in touch with us; my name is Dimitris and I am a Senior Advisor from the Support Department at PPH.

Having looked into your profile I can see that your account was deactivated due to a PayPal chargeback request.

If you believe this to be wrong I could forward this to our Payments team to check. In cases in which you have been charged twice you need to contact us so we can rectify that. Going to your payments provider to get that sorted, as per our terms and conditions, is grounds for account deactivation.

Please refer to the relevant terms: http://www.peopleperhour.com/static/terms#cancellations

"Buyers must avoid filing a dispute or reversing payment through their credit card holder, Bank or PayPal. Attempts to seek a refund in this way will lead to the Buyer's account being automatically suspended."

Please feel free to reach out again if you have any further questions or points of clarification.

Best Regards,

Dimitris
PPH Senior Advisor

If you are satisfied with the support I offered, click here to show me much appreciated love: http://support.peopleperhour.com/requests/419373/satisfaction/new/YdzrWklLsnrerv8udhmKAfMwr?locale=1&intention=16



REPLY SENT TO THE SENIOR ADVISOR:


Thanks for your reply - a payment was taken twice from my PayPal account ON 16/5/15 and as nobody from PPH got back to me I phoned PayPal to find out if the transaction was legitimate or not - they very quickly sorted this out for me because they saw the payment was made twice for the same invoice - please see emails sent to your support department over the last 4 days!

As I have contravened your rules to protect my own personal financial situation I fully understand that you want to keep my PPH account deactivated although I would like to gain access once to remove all my private and confidential information from my personal peopleperhour profile so that it remains secure and not open to any further complications.



I had to change all my PayPal settings because of this incident which as you can imagine was a real pain in the butt........

Again, many thanks for getting back to me and hope you manage to sort out the "glitch" you have in your payment system which allows payments to be taken out from an account twice instead of just the once before more people decide the site is just too unsafe to confide private and confidential information to!

All the best

Massive thank you to PayPal - out of courtesy they refunded the money to Honey's account within hours!

Huge thumbs down to Peopleperhour who need to follow PayPal's example and not farm out a third rate support system to a third world country.

BIG QUESTION?

Is Peopleperhour based in the UK because according to Trustpilot they are based in Greece?????

4 Comments
William
20/5/2015 13:49:59

I had a similar problem with the site - they're just a bunch of monkeys - I had VAT applied to my invoices and yet I am not VAT registered and never have been - PPH did not pass the VAT on to me so I presume they kept it which could be construed as screwing the tax people over here in the UK - hey but they don't care because they relocated to Greece - and everyone knows that double bookkeeping is the norm over there!

Reply
Rosy J
21/5/2015 03:36:10

I had issues with peopleperhour too and they were charging VAT on all my HOURLIES - took ages for their customer support to get back to me - anyway gave it to my accountant to sort out and they sent copies of the invoices to the tax people to see why peoplleperhour were doing this because I am not registered for VAT.

Are these guys regulated by anyone?

Also - they call their customer support "ninjas" but really they are "dim sums" lol................................

Reply
Ben
21/5/2015 04:35:53

I said it all on trustpilot - peopleperhour is not about professionalism but rather how to get cheap work done to the lowest standard as quickly as possible.

Standards go out of the window where this company is concerned and I would not dream of employing anyone on this site because too many of the members are fake.

Reply
Lloyd
4/7/2016 12:39:27

Just had PPH take nearly a £1,000 out of my account. A job was completed a few months back, all was fine and good. All of a sudden an email stating that a PayPal charge back was performed and now I owe them money. PeoplePerHour is very dodgy, I have been working in IT for 16 years, if it treats the professionals like this, little wonder only fakers use them. Anyone recommend anyone else?

Reply



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